Refund policy

We want you to love your Outside Hours Club gear. That's why eligible orders are backed by our 30-day money-back guarantee — shop with confidence.

Just not satisfied?
We want you to feel good about your order. If you’re not satisfied for a reason other than selecting the wrong size or style when placing your order, contact us within 30 days of delivery to request a return.

Approved returns must be unworn, unwashed, and have the original tags attached. Email us your order number, and we’ll provide a prepaid return label with instructions for sending your item back. There is no return shipping charge or restocking fee for approved returns.

Once your return arrives, please allow 10–15 business days (up to 21 calendar days) for your refund to be processed and reflected on your original payment method. Processing times may vary depending on your bank or payment provider.

Please note: Items ordered in the wrong size or style by the customer are not eligible for a return, refund, or exchange. Please review your selections carefully before completing your purchase.

Exchanges
We do not offer exchanges. Approved returns are refunded to the original payment method in accordance with this policy.

Received the wrong size?
Sometimes mix-ups happen. If the size or style you receive is different from the one shown on your order, we’ll be happy to make it right. Email us within 30 days of delivery with your order number and a clear photo showing the item you received, and we’ll take care of the rest.

This applies only when the item received is different from the size or style shown on your order.

Damaged or defective?
We’re sorry if your order showed up less than perfect! If your item arrives damaged or has a quality issue, email us within 30 days of delivery with your order number and up to 5 clear photos or videos showing the problem. There’s no need to send the item back — we’ll review the issue and take care of things from there.

Have a question or think you may qualify for a refund? Reach out anytime at support@outsidehoursclub.com. We’re always happy to help.

Policy Updates
This Returns & Refunds Policy may be updated from time to time. The version published on this page is the current policy.